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Job Title: MDM Intune Specialist
Location: Remote (EST Hours- Brazil)
Job Type: Contract
Position Overview
The Intune MDM Specialist will be responsible for providing day-to-day mobile device support and basic Microsoft Intune administration within an enterprise environment. This role will own the mobile support ticket queue and handle Tier 1/Tier 2 first-contact issues across Apple and Android phones and tablets.
The Intune MDM Specialist will support user onboarding and offboarding, device and user profile configuration, group assignments, device enrollment and synchronization, application and policy assignments, and common end-user issues involving Company Portal, OneDrive, and MFA. The role will also maintain detailed ticket documentation, leverage existing knowledge articles, and help improve documentation when processes require refinement.
This position will work closely with the broader IT and User Computing team and may assist with larger projects and initiatives as ticket volume allows.
Required Skills
- 2+ years of experience supporting Microsoft Intune MDM in an enterprise environment, including administration and configuration.
- 2+ years of experience supporting Apple and Android phones/tablets in an enterprise environment.
- Experience with Intune policies, configuration profiles, device enrollment, compliance, application assignments, and group management.
- Experience troubleshooting mobile device issues including Company Portal, device synchronization, application/policy assignments, OneDrive synchronization, and MFA.
- Strong understanding of user and device onboarding/offboarding processes.
- Strong documentation and ticket management skills.
- Experience with ServiceNow or another ITSM/ticketing platform is preferred.
- Experience with Azure and Azure-based group/assignment management is preferred.
- Bachelor’s degree preferred.
Duties and Responsibilities
Intune MDM & Mobile Device Support
- Own and manage the mobile device support ticket queue.
- Provide Tier 1/Tier 2 support for common mobile device and user issues.
- Administer and support Microsoft Intune configurations and policies.
- Support new user and new device onboarding, including profile configuration and appropriate group assignments.
- Support user and device offboarding, including device retirement, wipe, recycling, and related workflows.
- Troubleshoot device enrollment, synchronization, policy, and application assignment issues.
- Support Company Portal setup and troubleshooting.
- Assist users with OneDrive synchronization and MFA-related issues.
- Perform basic Intune policy management and configuration.
- Manage user/device group assignments and understand the impact of assignments on devices and applications.
- Support both Apple and Android phones and tablets.
Knowledge Documentation
- Maintain clear and detailed ticket updates and documentation.
- Create, update, and improve knowledge articles and support documentation.
- Leverage existing knowledge base documentation to resolve recurring issues.
- Identify opportunities to refine support processes and documentation.
Project Support
- Assist with larger mobile/MDM projects and initiatives when ticket volume allows.
- Coordinate with the broader IT team and provide project/status updates.
- Support project managers and other team members with assigned project activities.
Preferred Skills
- ServiceNow / ITSM experience.
- Azure experience.
- Experience supporting mobile devices in a large enterprise environment.
- Experience with dynamic groups and assignment targeting.
- Experience troubleshooting Microsoft Authenticator/MFA and Conditional Access-related mobile issues.
- Strong written communication and documentation skills.
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Equal Employment Opportunity Statement
Gravity IT Resources is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other legally protected characteristic. All employment decisions are based on qualifications, merit, and business needs.